Take dated photos and video of every room before you move your belongings in. Include close-ups of any existing marks, damage, or wear. This is your best protection when you move out.

Read your tenancy agreement carefully before signing. Check the rent amount, deposit details, notice periods, and any special clauses. Ask about anything you don't understand.

Go through the inventory carefully and note any discrepancies. If something is listed as "good condition" but has damage, write it down and photograph it. Return the inventory promptly.

Make sure you receive: your tenancy agreement, prescribed information about your deposit, the How to Rent guide, Gas Safety Certificate, EICR, and EPC. These are legal requirements.

Always report repairs by email or in writing, not just by phone. This creates a paper trail with dates. Follow up if you don't get a response within a reasonable time.

Save every email, letter, and text message from your landlord or agent. If you have phone conversations about important matters, follow up with an email summarising what was agreed.

Your landlord must give you at least 24 hours written notice before visiting the property, and visits should be at a reasonable time. You can refuse entry if proper notice isn't given.

Your deposit must be protected in a government-approved scheme within 30 days. You can check with DPS, TDS, or MyDeposits. If it's not protected, your landlord cannot evict you.

Use a standing order or bank transfer so you have proof of every payment. Avoid cash where possible. If you must pay cash, always get a written receipt.

Under the RRA 2025, rent can only be increased once per year and must be in line with market rates. Knowing how rent reviews work helps you plan ahead and have informed conversations with your landlord or agent.

Your landlord can only deduct from your deposit for actual damage beyond fair wear and tear, unpaid rent, or breaches of the tenancy agreement. They cannot charge for normal wear.

If a repair hasn't been addressed, follow up in writing with your landlord or agent. Keeping a clear record helps everyone stay on the same page and ensures issues are resolved promptly.

Under the RRA 2025, there must be a valid legal ground for any eviction. Understanding the process and your rights helps you feel confident and informed. Shelter and Citizens Advice can help if you have questions.

The new Ombudsman service is free and independent, helping resolve issues around repairs, deposits, and service complaints. It's there for both tenants and landlords to reach fair outcomes.